Das Ishikawa-Diagramm kennt viele Namen: Fischgrät-Diagramm, Ursache-Wirkungs-Diagramm, Fehlerbaum-Diagramm oder englisch Cause and Effect Diagram. Letztlich beschreiben alle Begriffe ein und dieselbe Technik. Optisch sieht das Diagramm aus, wie ein Fisch. Daher auch...
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